Patient Charter

Our Responsibilities to you

We are committed to giving you the best possible care:

  • Names: Upon request People involved in your care will give you their name and ensure you know how to contact them.
  • Waiting Times: We operate an appointment system in the Practice. You will be given a time when the clinician will see you. On occasion the clinician may be running late. If this is the case we will try and keep you informed. If you have any queries regarding this please speak to one of the reception staff.
  • Access: You will have access to clinical care in cases of emergency. Home visits will be arranged where considered appropriate by a GP.
  • Telephone: We will try to answer the telephone promptly and ensure there is sufficient staff to do this.  Please note that all telephone calls to the practice are recorded for quality and training purposes.
  • Test Results: If you do undergo test or x-rays at the request of the clinician you will be informed of abnormal results and treated if appropriate. If you require information about a normal result, you may contact the surgery.
  • Respect: Patients will be treated as individuals and partners in their healthcare, irrespective of ability, gender, orientation, beliefs and ethnicity.
  • Information: We will give you full information about the services we offer. Every effort will be made to ensure that you receive information, which directly affects your health and the care being offered.

Your Responsibilities to us

  • Please let us know if you change your name, address or telephone number.
  • Please keep appointments and inform us if you cannot.
  • Information from external sources takes some time to reach us, please be patient.
  • You must also take responsibility for your health and the health of your children.
  • If a clinician gives you advice about your health, please act on that advice. Similarly you are prescribed medication for a condition, please take the medication and give it time to work.
  • Please do not abuse the emergency services.
  • We all appreciate that the NHS is under considerable strain and while every effort is made to allow access for patients to book an appointment with a clinician of their choice, there may be occasions where constraints in the availability of appointments and your need for clinical care may dictate that you may be booked in with the available clinician.