The NHS Friends & Family Feedback Analysis

THE NHS FRIENDS AND FAMILY TEST

Patient Survey Analysis

50 survey cards were taken from reception. 40 were returned, 10 were not returned.

 

Participant Genders

♂ Male: 12

♀ Female: 21

Preferred not to say: 7 

Disability Status

Considered themselves to have a disability: 2

Did not consider themselves to have a disability: 29

Did not make a comment: 9

Participant identities

Patient: 30

Patient Carer: 4

Not stated: 6

Participant Ethnicity

Pakistani: 13

Bangladeshi: 9

Indian: 3

White British: 3

White Other: 1

Caribbean: 2 

Not stated: 9

 

 

Age Range Number of Participants
16-24 7
25-34 7
35-44 8
45-54 5
55-64 5
65-74 1
75-84 2
Not stated 5
 
 

 

Survey results

How likely are you to recommend our practice to friends and family if they needed similar care or treatment?

Extremely likely Likely Neither likely or unlikely Unlikely Extremely unlikely Don’t Know Did Not Specify
19  18 1  1    1   1

 

 

Thinking about your response to this question, what is the main reason you feel this way?

Extremely Likely
  • “Staff very polite and helpful especially practice nurse Dorothy when undertaking bloods. Very professional and highly skilled. Makes the whole experience better”
  • “Available when needed, friendly staff.”
  • “Everyone is very helpful and friendly – you can easily get appointments.”
  • “Excellent service to patients is provided. The main doctor is very good in diagnosing excellent patient care is provided”
  • “Good service – had bloods taken out, with no problem.
  • “Gets regular blood test”
  • “Very nice, understandable, serving happily.”
  • “Friendly staff.”
  • “I have been here for 20 years, all run very well. Very happy – thanks.” 
  • “Easy to order and collect prescription.”
Likely
  • “The overall service provided is good.”
  • “I have been a patient here a long time and have not encountered many issues.”
  • “The service is very good, however it would be better if the doctor can check more than one issue.”
  • “Quick efficient service.”
  • “I like the doctors, they look after their patients’ welfare”
  • “Easy to book an appointment.”
  • “Very good needs to improve more.”
  • “I feel myself that I can recommend.”
  • “You are doing your best, still a bit of waiting with appointments as well.”
Did Not Specify  
  • “If I could make a recommendation – some entertainment for children."